Refund policy

Last updated: July 2, 2026

Preorders — refundable until shipment

Valinor pitchers are sold on a preorder basis and charged in full at the time of purchase. You may cancel your preorder at any time before your order ships for a full refund — no questions, no fees. To cancel, use your account portal or email hello@valinorwater.com.

60-day satisfaction guarantee

If Valinor doesn't meet your expectations, you may return it within 60 days of delivery for a full refund of the purchase price. To start a return, contact hello@valinorwater.com within the 60-day window and we'll provide a return shipping label (US & Canada). Items must be returned in original condition with all components and, where possible, the original packaging; we may reduce the refund for items returned damaged or with missing components.

Replacement filters

Unopened replacement filters in their original sealed packaging may be returned within 30 days of delivery for a full refund of the filter price; return shipping on filter returns is the customer's responsibility. For hygiene and safety reasons, opened filters are not returnable. If a filter you receive is defective, contact us and we'll replace it.

Damaged or defective items

If your order arrives damaged or defective, contact us within 30 days of delivery with a photo of the issue and we'll replace it or issue a full refund, at our option.

12-month limited warranty

Valinor pitchers are covered by a 12-month limited warranty from the date of delivery against defects in materials and workmanship under normal household use. Filters are covered for their 90-day service life. If a covered defect appears, contact hello@valinorwater.com with your order number and photos, and we'll repair or replace it at our option, shipping included. This warranty doesn't cover accidental damage (including dropped or broken glass), misuse, alteration, normal wear, or commercial use. It's in addition to the 60-day satisfaction guarantee, and any implied warranties are limited in duration to this warranty period to the extent permitted by law.

Subscription orders

You can skip, pause, reschedule, or cancel your filter subscription at any time — see our Subscription & Cancellation Policy. Cancelling stops all future charges immediately. Once a subscription order has been processed, it can no longer be canceled; if you receive a shipment you didn't intend to, unopened filters may be returned under the filter return terms above.

Refund processing

Refunds are issued to your original payment method. Once we receive your return (or process your cancellation), please allow 5–10 business days for the refund to appear.

Questions

Email hello@valinorwater.com — a human will reply.